📦 Supply Chain Manager 🍕

• 💰 Salary: EUR 55,000–70,000 gross + annual bonus (15–25%) + benefits package
• 📄 Employment Type: Employment contract / B2B contract
• 📍 Location: Warsaw, Poland – Hybrid

About the role 🚀

We are looking for a Supply Chain Manager to take ownership of the day-to-day operational activities supporting our Quality Control Centre (QCC) and network of company-owned and franchise restaurants.

This is a hands-on, operational management role with a strong focus on logistics and distribution. Following the current operational priorities, your time will be broadly split across:

• 🚚 Logistics & distribution – 50%
• 📦 Supply chain – 25%
• 🏭 Production – 25%

You will be responsible for ensuring that products move efficiently from suppliers and the QCC to restaurants, while maintaining reliable production, appropriate inventory levels, high service levels, and effective supply chain processes.

You will work closely with franchisees, suppliers, logistics providers, production teams, and internal stakeholders to ensure that restaurants receive the right products, in the right quantity, at the right time.

Key responsibilities 🎯

🚚 Logistics & distribution – 50%

• Take ownership of day-to-day logistics and distribution operations between the QCC, suppliers, and company-owned and franchise restaurants.
• Manage delivery planning, route planning, transport coordination, and distribution schedules.
• Coordinate and manage relationships with third-party logistics providers, carriers, and transport partners.
• Monitor delivery performance and ensure high OTIF (On Time In Full) performance.
• Work closely with restaurants and franchisees to resolve delivery issues, shortages, delays, and other operational problems.
• Ensure that transport capacity is aligned with production schedules and restaurant demand.
• Monitor logistics costs and identify opportunities to improve efficiency and reduce unnecessary expenditure.
• Ensure appropriate coordination between production, warehousing, dispatch, transport providers, and restaurants.
• Analyse logistics KPIs and take corrective action where service levels or operational targets are not being met.
• Develop and improve logistics processes as the restaurant network and production volumes grow.

📦 Supply chain – 25%

• Manage the day-to-day supply of pizza dough, sauces, ingredients, packaging, and other key products to restaurants.
• Manage ordering processes from restaurants and ensure demand is accurately translated into supply requirements.
• Monitor inventory levels and ensure appropriate stock availability while minimising waste, shortages, and unnecessary working capital.
• Coordinate procurement and supplier relationships for key raw materials, ingredients, packaging, and other products.
• Negotiate pricing, contracts, and commercial terms with suppliers where required.
• Identify, assess, and onboard new suppliers in cooperation with relevant stakeholders.
• Coordinate incoming deliveries of raw materials and ingredients with suppliers, HQ, production, and quality teams.
• Maintain strong relationships with suppliers, franchisees, logistics providers, and internal stakeholders.
• Monitor and manage outstanding payments from franchisees, including payment follow-up and agreed payment schedules.
• Identify opportunities to improve supply chain efficiency, reduce costs, and optimise processes.

🏭 Production – 25%

• Support the day-to-day operation and planning of the QCC production facility.
• Ensure production plans are aligned with restaurant demand, inventory levels, and logistics capacity.
• Coordinate production requirements with supply chain and logistics activities.
• Monitor production volumes, productivity, quality, waste, and operational efficiency.
• Help ensure sufficient production capacity to meet current and future restaurant requirements.
• Identify bottlenecks and implement improvements across production and related processes.
• Work closely with the production team to ensure smooth handovers between production, warehousing, dispatch, and logistics.
• Support continuous improvement initiatives across the QCC, including Lean, Kaizen, and 5S practices.

Cross-functional responsibilities 🤝

• Lead and develop the QCC and supply chain team, ensuring clear responsibilities, performance standards, and effective day-to-day coordination.
• Work closely with franchisees to understand operational requirements and resolve supply, production, and delivery issues.
• Ensure compliance with HACCP, BRC/IFS, GMP, and the company’s corporate food safety and quality standards.
• Prepare and report operational KPIs, including service levels, OTIF, logistics costs, inventory, production performance, productivity, and quality.
• Work with senior management and international stakeholders to identify operational risks and improvement opportunities.
• Support the continued development and scaling of the QCC as the restaurant network expands across multiple markets.

About you 👤

• 4–6+ years of relevant experience in supply chain, logistics, operations, production, or a similar management role, ideally within the food manufacturing, bakery, FMCG, or food service sector.
• Strong practical experience managing logistics, distribution, transport, and third-party logistics providers.
• Experience coordinating supply chain and production activities in a fast-paced operational environment.
• Proven experience managing suppliers and negotiating pricing, contracts, and commercial terms.
• Experience managing teams and coordinating multiple suppliers, franchisees, logistics providers, and external partners.
• Strong understanding of inventory management, demand planning, distribution, and operational KPIs.
• Strong analytical and problem-solving skills, with the ability to use data to drive operational decisions.
• Advanced Excel skills; experience with ERP and/or WMS systems would be an advantage.
• Excellent organisational and prioritisation skills, with the ability to make decisions in a fast-paced operational environment.
• Strong communication, negotiation, and stakeholder management skills.
• A valid Category B driving licence.
• Flexibility to work around operational requirements, with production running 5–6 days per week.
• Good English communication skills for working with international stakeholders.

Desirable experience ⭐

• Experience within a franchise, restaurant, food service, or multi-site retail environment.
• Experience managing third-party logistics providers, transport companies, and distribution networks.
• Knowledge of pizza dough, bakery production, fermented products, or other food manufacturing processes.
• Experience implementing Lean, Kaizen, or 5S methodologies in a food production environment.
• Experience working with international supply chains or multi-country operations.
• Strong understanding of food safety and quality management systems, including HACCP, BRC, IFS, and/or ISO 22000.
• Internal auditor certification in food safety or quality management systems.
• German language skills would be an advantage when working with our franchise operations in Germany and international stakeholders, but are not required.

What we offer 🎁

• Competitive base salary of EUR 55,000–70,000 gross, plus an annual performance-related bonus with potential of approximately 15–25%.
• 🚗 Company car.
• 🌍 Opportunities to participate in international training programmes.
• A stable position within a growing international restaurant brand.
• The opportunity to have a direct impact on logistics, supply chain, production, and overall operational performance.
• A role with significant operational ownership and decision-making responsibility.
• 🏭 The opportunity to work in a modern, highly automated production facility.
• A dynamic, international working environment with exposure to operations across multiple markets.