Commercial Marine Engineer (Field-Based / Remote – US)

• 📍 Location (New Zealand): Remote for the United States 🇺🇸
• 💼 Employment Type: Permanent, Full-time
• 💰 Base (USD): 85k - 105k per annum
• 📅 Start Date: Immediate / Negotiable

🌊 About the Company

We are a global technology team committed to challenging conventions and innovating next-generation systems that transform experiences in marine and embedded systems. We offer exciting career growth opportunities and a collaborative environment where your contributions shape the future of high-performance software development ⚡

🎯 Position Overview

We’re looking for an experienced Commercial Marine Engineer to support global commercial marine customers for a leading marine electronics organisation.

This is a hands-on, field-intensive technical role for someone who thrives in fast-moving environments, enjoys solving complex marine electronics issues, and is confident managing customer escalations end-to-end.

You will act as a key technical contact for commercial service operations across the US, supporting customers both remotely and on-site (vessel-based field work).

🛠️ Key Responsibilities

• 🧭 Act as primary contact for commercial service operations and technical support
• 📦 Coordinate service orders, logistics, and field service activities
• 🚨 Manage customer escalations with service agents and internal engineering teams
• 🔧 Perform remote diagnostics and troubleshooting of marine electronics systems
• 🗂️ Log, track, and manage cases within CRM systems
• 📊 Analyse service trends to improve product and support quality
• 📚 Support the development of training materials and technical documentation
• 🤝 Collaborate with global teams and third-party service partners

🎯 Must-Have Requirements

🏅 Certifications & Compliance

• FCC GROL Licence (mandatory)
• ABYC Certification
• NMEA Certification
• MEI Certification
• TWIC card eligibility

🔩 Experience

• 4+ years in installation, repair, maintenance, and support of commercial marine electronics
• Strong hands-on experience with:
• • 🧭 Marine navigation systems
  • 📡 Radar systems
  • 🤖 Autopilot systems
  • 🔌 NMEA / CAN-BUS networks
• 🚢 Experience on commercial vessels (not recreational boating)
• 🤝 Experience working with third-party marine service vendors

📞 Operational Skills

• Strong customer-facing communication (phone + email support)
• Experience managing technical escalations
• Comfortable working in field conditions on board vessels

🌟 Nice to Have

• 🗣️ Spanish language skills
• 📡 GMDSS certification
• ⚙️ Familiarity with gyro exchange / marine equipment logistics programs
• 📑 Experience handling customs documentation for international returns

💻 Tools & Systems

• Microsoft Dynamics (CRM)
• SyteLine (ERP)
• Microsoft Office Suite
• Ability to quickly learn internal technical systems

🌦️ Working Conditions

• Mix of remote support and onboard vessel work
• 🚢 Up to 50% travel (field-based engineering role)
• Exposure to varying weather and marine environments
• Must be comfortable in a mobile, hands-on engineering lifestyle

💰 Compensation & Benefits

• Salary range: $57,700 – $104,300 USD annually
• 🎁 Annual discretionary bonus eligibility
• Comprehensive benefits package including:
• • 🏥 Medical, dental, vision coverage
  • 💼 401(k) with company match (up to 4%)
  • 💰 Health Savings Account contribution
  • 🧘 Wellness programme
  • 🛍️ Product discounts and additional perks

🚀 Why This Role

This is a high-impact field engineering role where you directly shape customer experience and service quality across global commercial marine operations.

You’ll work with advanced marine electronics in real-world commercial environments - solving problems that matter, on the water and across the world.