💻 Junior Support Engineer

📝 Employment Type: Permanent, Full-time
📍 Location: Remote — New Zealand or Australia
💰 Salary Package: AUD 60,000–80,000 p/a

🏨 About the Company

Our client is a leading booking engine platform designed to help hotels increase direct bookings and compete more effectively with OTAs.

Launched in 2020, the platform offers a customisable, responsive interface and a seamless booking experience, helping hotel brands improve conversion rates. With a global team based in Sydney, the company provides advanced features including user-friendly bookings, secure payments, member deals, and detailed customer journey data — all designed to improve reliability, scalability, and the overall guest experience. 🚀

🛠️ About the Role

As a Junior Support Engineer, you’ll be the first point of contact for technical support, investigating and resolving issues, communicating with clients and partners, and contributing to continuous improvements across the platform.

This role is ideal for a junior or aspiring software developer with a problem-solving mindset who enjoys troubleshooting technical issues and wants to gain hands-on experience in a dynamic software environment.

You’ll work across both technical and customer-facing areas, making this a great opportunity to develop your software engineering and communication skills. 🌱

🔧 Responsibilities

• 🎫 Investigate and resolve incoming support tickets, escalating issues when necessary.
• 💻 Debug and fix issues related to TypeScript and React.
• 🗄️ Identify and correct data-level issues in MySQL.
• 🤝 Communicate effectively with clients to understand and resolve support requests.
• 🔗 Liaise with partners, such as RMS, to troubleshoot integration and technical issues.
• 🔍 Review error logs to identify and resolve recurring problems.
• 🧪 Assist with testing software updates and new features.
• ⚙️ Perform other technical and administrative tasks as required.

🎯 Requirements

• 🧠 Strong problem-solving skills and excellent attention to detail.
• 💬 Excellent written and verbal communication skills.
• 💻 Basic proficiency in debugging TypeScript/React applications.
• 🗄️ Working knowledge of MySQL, including the ability to perform basic queries and updates.
• 🚀 Proactive, eager to learn, and comfortable working independently.
• ⭐ Previous experience in a technical support or software-related role is advantageous but not essential.

🎁 What We Offer

• 💰 Competitive salary and benefits.
• 📈 Opportunities for professional growth and development.
• 🤝 A supportive, dynamic, and innovative working environment.
• 🌏 Flexible remote working from New Zealand or Australia.
• 💻 High-end equipment, including a MacBook Pro.

👋 Recruitment Process

SourceIn has been selected as a preferred recruitment partner to identify and pre-screen candidates for the Junior Support Engineer position.

If you’re a technically minded problem-solver looking to take the next step in your career, we’d love to hear from you! 🚀